If you have any queries regarding placing an order on this site or would like to follow up an outstanding order please phone our customer service number +44(0)871 911 7002. This number is available during the times below. The cost of calls is at normal standard rate.

If you require advice about a product you are about to purchase or would like to discuss your fishing tackle requirements with a fellow coarse fisher, please contact:
deborah@bvg-airflo.co.uk

Fishtec will endeavour to acknowledge any complaints within 5 working days. All complaints will be handled within a 7 day timescale from the date of acknowledgement. Should a complaint take any longer than this customers will be notified.

If you have a query on an order you have already placed, please contact customerservice@fishtec.co.uk or phone +44(0)871 911 7002 to help us  deal  with your query efficiently please include your order number, and full address including postcode when emailing

Making A Purchase
Making a purchase could not be easier. Just browse our catalogue, click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need, to be able to satisfy the order. We accept the following: Switch, Visa and MasterCard. You may send your credit card information via phone, fax, snail mail, the Internet or you can call us on +44(0)871 911 7002.

Credit Card Security
We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 128-bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any Web Site.

We will be happy to provide a refund or exchange for any item provided it is returned in as new condition within 14 days.

Tax Charges
For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free.